Creating Patient Orders: A Detailed Walkthrough and FAQs

Ensuring patients consistently use the right contact lens care products can be challenging, especially when orders are delayed, substituted, or forgotten entirely.

To help specialty eye care practices streamline this process, we have introduced Create a Patient Order, a new tool inside the Tangible Practitioner Account. This feature allows practitioners to recommend and initiate patient orders for Tangible products while keeping checkout, payment, and fulfillment simple.

In this guide, we’ll walk through:

• How to create a patient order step by step

• Best practices for improving patient compliance

• Answers to common practitioner questions
  
  
  

Watch: How to Create a Patient Order (Video Walkthrough)

This video walks through the full process, from logging into your Tangible Practitioner Account to sending an order directly to your patient.

How to Create a Patient Order (Step-by-Step Guide)

Step 1: Log In to Your Tangible Practitioner Account

Log in at: https://account.tangiblescience.com/

After logging in, you’ll arrive at the Practitioner Tools page, your central hub for managing patient orders, prescriptions, store credit, samples, and more.

Step 2: Navigate to “Create Patient Orders”

From the Practitioner Tools navigation, select Create Patient Orders.

This opens your Patient Orders Dashboard, where you can:

• Create new patient orders

• View previously sent orders

• Track order completion status
  
  
  

Step 3: Select “Create Order”

Click Create Order in the top-right corner to begin building a new patient order.

Step 4: Add Products to the Order

Click the "+Add Products" button and select any combination of:

• Tangible Clean

• Tangible Clean 3.4oz Travel Pack

• Tangible Fill

• Tangible Boost

This allows you to bundle recommended products and reinforce your preferred contact lens care protocol, helping patients follow exactly what you prescribe.

Step 5: Set Quantities and Choose Order Type

For each product, choose:

• Quantity

• One-time purchase or subscription

Subscriptions are ideal for regularly used products and help reduce missed reorders and lapses in care.

Step 6: Enter Patient Information

Enter your patient’s email address and contact information for the order. If the order includes Tangible Boost, you will also be asked for their date of birth, and to authorize the Tangible Boost Rx before proceeding. 

After you have added your patient's information, you can send your patient their order. 

After the order is sent to your patient, they will receive an email from info@tangiblescience.com letting them know about your order recommendation, and a link to complete their checkout. 

Step 7: Patient Completes Checkout

After the patient reaches their checkout screen, they can:

• Review the products you recommended

• Completes checkout on tangiblescience.com
  
  

After the order is completed, the patient will receive an order confirmation to their email, and tracking information once their order ships. The order status is visible at all times in your Patient Orders dashboard so you can track if orders are completed or not. 

Benefits of Creating Patient Orders for Your Practice

Using Create a Patient Order helps practices:

• Eliminate in-office payment handling

• Reduce product substitution and confusion

• Improve patient compliance with care protocols

• Deliver products directly to patients

• Earn 10% store credit on every completed order
  
  

Pro Tips for Maximizing Patient Orders

Practices with the highest completion rates often:

• Bundle complementary products (e.g., Tangible Clean + Tangible Boost + Tangible Fill)

• Place orders for multiple months. 1 box of Tangible Fill, 1 box of Tangible Boost, and 1 bottle of Tangible Clean should last 2 months of use on average, so building an order for 6 months of use for the patient is beneficial to support compliance. 
  
  

• Walk patients through the order process during the visit
  

• Introduce patient orders as part of lens dispensing, not just follow-up
  
  
  

Frequently Asked Questions (FAQs)

Do I collect payment from patients?

No. Patients complete checkout themselves on tangiblescience.com from the order link that is emailed directly to them.

Can I create subscription orders for patients?

Yes. You can recommend one-time purchases or subscriptions when building the order. Subscriptions give patients additional discounts on the order so they save more, and stay compliant with your recommended care regimen for longer. 

Which Tangible products are eligible?

Currently:

• Tangible Clean

• Tangible Fill

• Tangible Boost
  
  

How does practitioner store credit work?

Your practice earns 10% store credit on every completed patient order. Store credit can be tracked and applied during future purchases.

Can I see if my patient completed their order?

Yes. Order status is visible in your Patient Orders dashboard.

Get Started: Create Your First Patient Order

Create a Patient Order is now available in your Tangible Practitioner Account.

👉 Log in to create a patient order:
https://account.tangiblescience.com/

We’re continuing to build tools that help specialty practices support patients more effectively. If you have feedback or ideas for future features, we’d love to hear from you.